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Patient Safety

The CT Center for Patient Safety is a forceful voice for the health care consumer. Our health care system is not really a system; rather the “system” is a collection of industries that have bottom lines and whose profits can be at the expense of the patient. Read more


Patient Safety is about the systems that must be put in place to assure quality of care for everyone. We believe quality healthcare is a right.


The CT Center for Patient Safety represents the voice of patients in the following areas:

  • Patient Safety Campaigns; including hospital infections, medical errors, pharmaceutical reporting, and malpractice reform.
  • State legislative health policy
  • National patient safety and quality organizations
  • State and National agencies and officials
  • Patient Safety Education


The CT Center for Patient Safety is looking for volunteers to join us in fulfilling our mission to advance high quality, safe health care, and to protect the rights of patients. We do this by educating, empowering and working with patients, clinicians, students of the health sciences and community members. Email us at or call us at 203 610-0610 to discuss your interest or to learn more about our available opportunities.


The Connecticut Center for Patient Safety is uniquely positioned to represent the voice of the patient. Lisa Freeman, our Executive Director, and other experienced presenters are available to conduct workshops and for speaking engagements to address all audiences.

Our areas of expertise include, but are not limited to: • patient safety across the board, • patient education, activation empowerment, and engagement • the patient experience in health care, • patient- and family-centered care, • patient and family engagement, • the patient voice/role in health care, •the caregiver experience and role in health care, • becoming a more effective patient advocate, and • the patient's role in health care policy.

To request a speaker, please send an email to letting us know the name of your organization, the potential date(s)/time(s) for the speaker, the event location (city and state), and the type of event.


The CT Center for Patient Safety has completed a study examining the profile of the newly insured. It identifies barriers that exist for individuals in getting health insurance coverage and obtaining safe and reliable health care. Based on findings from a national literature search as well as perspectives from a panel composed of national and local leaders, this report proposes a plan to address the problems by focusing on strategies, materials, and proven solutions from Connecticut and national experts. The study was funded by the CT Health Foundation. Lisa Freeman was the lead researcher. The complete report can be read here.


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Becoming a More Empowered Patient

First, we have chosen to share a video by Consumer Health Choices: Talking With Your Doctor. In it you will see how preparing for you appointment can make a difference.

We have chosen a second video by the National Patient Safety Foundation: AskMe3, to share with you. Here, you learn that there are three important questions to ask your doctor whenever you see him or her.

Finally, we are sharing a series of videos by Dartmouth-Hitchcock:
Self-Advocacy: The Empowered Patient,
Self-Advocacy: Preparing for your Visit,
Self-Advocacy: Why It's Important To Share and
Self-Advocacy: Doing Research.

For the complete story, please click here

5 Things to Know

  1. What you need to know in the Hospital
  2. 15 Steps You Can Take To Reduce Your Risk of a Hospital Infection
  3. Selecting Doctors & Hospitals
  4. What to do to avoid medication error
  5. AHRQ Director Helps Consumers Navigate the Health Care System in a New Advice Column on the Web

You've Suffered Medical Harm - Now What Do You Do?

According to a recent article published by ProPublica titled: So You’ve Become a Patient Safety Statistic – Now What? by Marshall Allen there are six things to do….

  1. Get a copy of medical records.
  2. Make sure the incident is reported internally.
  3. If the patient has died, order a forensic autopsy.
  4. Consider calling an attorney.
  5. Meet with the doctor and hospital officials.
  6. Report the incident to regulators, who can investigate.

For greater detail and more important information, please read the full article.

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