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Lisa Freeman - Fairfield, CT

Executive Director, CT Center for Patient Safety


Lisa has been a patient safety advocate for over 20 years. Since 2010, she has taken numerous courses in patient safety and healthcare quality and has represented the patient voice and perspective at conferences and panels, holds a public seat on the CT Board of Nursing, and seats on several hospital patient and family councils. Until recently, Lisa served as a board member at the Connecticut Center for Patient Safety. Currently, she belongs to a number of state and national patient advocacy organizations, is and has been a member of various expert panels at the National Quality Forum, is currently a member on PCORI’s Improving Healthcare Systems Advisory Panel and is a faculty member at the Academy for Emerging Patient Safety Leaders: The Telluride Experience where the attendees are medical, health science, graduate nursing students and resident physicians. By representing the patient voice, making sure that the patient perspective is part of all health care conversations, and by working together with all stakeholders, Lisa is committed to moving the bar and improving patient safety across the board. Years ago, after a serious medical error occurred during her husband's surgery, Lisa became his full-time caregiver for the remaining 18 years of his life. During this time, she learned the ins and outs of our healthcare system first hand. In 2014, Lisa was named one of 25 of the Nation's Best Practices in Patient and Family Engagement by the Caregiver Action Network. On January 1, 2015, she assumed the role of Executive Director of the Connecticut Center for Patient Safety.


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Health Care Blog

An Invitation to Patient and Family Engaged Care for Consumers: What it is, Why it Matters and How Patients and Families Can Engage
As one of the co-authors, I am excited to share that the BMJ has just published, as a response to a …
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The Puzzling Popularity of Back Surgery in Certain Regions
the New York Times  | The New Health Care  |  By AUSTIN FRAKT and JONATHAN SKINNER  |…
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Those Indecipherable Medical Bills? They’re One Reason Health Care Costs So Much
The New York Times Magazine  |  By ELISABETH ROSENTHAL  |  MARCH 29, 2017 “… A…
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Becoming a More Empowered Patient

First, we have chosen to share a video by Consumer Health Choices: Talking With Your Doctor. In it you will see how preparing for you appointment can make a difference.

We have chosen a second video by the National Patient Safety Foundation: AskMe3, to share with you. Here, you learn that there are three important questions to ask your doctor whenever you see him or her.

Finally, we are sharing a series of videos by Dartmouth-Hitchcock:
Self-Advocacy: The Empowered Patient,
Self-Advocacy: Preparing for your Visit,
Self-Advocacy: Why It's Important To Share and
Self-Advocacy: Doing Research.

For the complete story, please click here

5 Things to Know

  1. What you need to know in the Hospital
  2. 15 Steps You Can Take To Reduce Your Risk of a Hospital Infection
  3. Selecting Doctors & Hospitals
  4. What to do to avoid medication error
  5. AHRQ Director Helps Consumers Navigate the Health Care System in a New Advice Column on the Web

You've Suffered Medical Harm - Now What Do You Do?

According to a recent article published by ProPublica titled: So You’ve Become a Patient Safety Statistic – Now What? by Marshall Allen there are six things to do….

  1. Get a copy of medical records.
  2. Make sure the incident is reported internally.
  3. If the patient has died, order a forensic autopsy.
  4. Consider calling an attorney.
  5. Meet with the doctor and hospital officials.
  6. Report the incident to regulators, who can investigate.

For greater detail and more important information, please read the full article.