One-size-fits-all approach to patient safety improvement won’t get us to the ultimate goal—zero harm
January 9, 2020
Dr. Mark Chassin is president and CEO of The Joint Commission. He was a member of the Institute of Medicine’s Committee on Quality of Health Care in America, which drafted “To Err is Human,” released in 1999.
The Institute of Medicine reports To Err is Human: Building a Safer Health System, published 20 years ago, followed by Crossing the Quality Chasm: The IOM Health Care Quality Initiative two years later, have led to considerable efforts to improve healthcare. Despite that work, no one can be satisfied with the levels of safety and quality we have attained so far. Read more